Website Maintenance Plans

Monthly Plans ^{for Joomla!}
Monthly Plans ^{for Joomla!}	Bare Plan	Basic Plan	Plus Plan
How much time do I get with my plan?	$25.00	$50.00	$100.00
Purchased Time	1 Hour	2 Hours	4 Hours
Included FREE Time	15 Minutes	30 Minutes	1 Hour
Total Time	1.25 Hours	2.5 Hours	5 Hours
What can I use my plan for?
Website Content
Add New Content / Pages
Edit / Update Existing Content
Add New Menus / Links
Website Graphics
Add New Photos
Edit (resize, crop, rotate) Photos
Create Custom Graphics or Banners
Website Backups
Backup Website
Archive & Storage of Backups
Installation, Upgrade, Patching, & Repair
Installation of New Extensions
Move Website
Software Upgrades
Extension Upgrades
Troubleshooting & Repair
Website Security
Security Patching
Website "uptime" Monitoring
Additional Security & Monitoring
Website Customizations
Template Layout
Template Colors
Extension Colors
Other Features
Free Joomla! "core" Patching
Free Site Transfer
Scheduled website checkups
Scheduled "off peak" downtime
Automatic backup and archive
Guaranteed Response Times
Referral Program
Pricing Information
Monthly	$25.00	$50.00	$100.00
Order Now	Bare Plan	Basic Plan	Plus Plan
Need a Customized Maintenance Plan? Contact the Sales Team

Note: Normal business hours apply. Some services require that your hosting account / web server meet certain system requirements. Additional fees may apply. Other restrictions may apply. * Site uptime monitoring and reporting is a "upon request" service. * Site backups are a "upon request" service. * Priority support is on a tier based level. Unused time can not be rolled over to subsequent months, is non-transferrable, and is non-refundable.

Frequently Asked Questions

What can I use my monthly time for?

Use your included time for Joomla! or extension installations, configuring your site or extensions, troubleshooting or repair, minor customizations of your templates layout or color scheme, minor customizations of an extensions layout or color scheme, training, general consulting, site migration from one server or hosting account to another, etc.

What isn't included with my service plan?

Purchased time may not be used for any type of development work - this includes extensions, components, modules, bots, plugins, graphics, templates, CSS files, etc. Purchased time may not be used for migration between different versions of Joomla! (e.g. 1.0.x to 1.5.x).

Can I use my maintenance plan for more than one website?

You may only use your maintenance plan for one (1) website or domain. Our Pre-Paid Support plans allow you to request help for multiple websites or domains.

Can my websites administrators, managers, moderators, or users submit support tickets?

Yes, with our maintenance plans your sites administrators, managers, moderators, or users can submit support tickets on your behalf. However, each person will need to be verified by you (the account owner) before they can be added to our support system as an authorized user.

Do you alert me when a request will take longer than my available balance of time?

Yes, we alert you that your service/support request may take longer than the balance of purchased time that you have available to use. When this happens you have the option to be billed for the overage at your plans discounted hourly rate or upgrade your maintenance plan. If you choose to upgrade your plan, it not only saves you money it provides you with additional FREE time.